FAQ
Find answers to our most frequently asked questions.
Payment and Warranty
What payment options are available?
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal. For added flexibility, you can choose an installment plan. All transactions are secured with SSL encryption to protect your personal information.
How long is the warranty?
We offer an exceptional 24-month warranty covering all manufacturing defects. If you experience any issues, our customer service team is here to assist you.
Can I return or exchange the printer?
Yes, you have up to 30 days after receiving your printer to return or exchange it. The printer must be returned in its original condition with all accessories.
Shipping and Returns
Do you offer free shipping?
Yes, we provide free shipping for all orders.
How long does delivery take?
Our standard shipping takes 3 to 5 business days to deliver your order.
How do I initiate a return or exchange?
Contact our customer service team through our website or via email to receive a prepaid return label.
Printer Functionality
How does the My Nail Art Printer work?
The printer applies designs directly onto your nails using advanced technology. Simply connect it to our mobile app (available on iOS and Android), choose a design, and print in just a few seconds.
Is the printer beginner-friendly?
Yes, it’s designed to be intuitive. The app guides you step by step, even if you’ve never done nail art before.
How long does it take to print?
Each nail takes about 25 to 30 seconds to print.
Can I customize the designs?
Absolutely! Choose from hundreds of designs in our library or upload your own images for a personalized look.
Results and Durability
How long do printed designs last?
With a quality top coat, designs can last up to 20/25 days without chipping.
Does the printer work on all nail types?
Yes, it’s compatible with natural nails, gel nails, and acrylics.
Customer Service and Support
How can I contact customer service?
Our team is available to answer any questions via the contact form on our website or by email at contact@my-nail-art.com